Privacy Policy

Last updated: 7 April 2025

This Privacy Policy describes how Outstanding Courses Ltd (“Future Doc,” “we,” “us,” or “our”) collects, uses, and shares your personal data when you use our website, programmes, and services.

1. Who We Are

Outstanding Courses Ltd (trading as Future Doc) is a company registered in England and Wales with registered address at 124 City Road, London, EC1V 2NX.

2. What Personal Data We Collect

We collect the following types of personal data:

• Identity Data: Name, email address, phone number.
• Educational Data: Grades, qualifications, university applications, personal statements.
• Programme Progress Data: Engagement with content, feedback provided, session attendance, progress tracking data, application data.
• Communication Data: Emails to the central team, messages within our platforms, recordings of central group sessions. Please note that sessions and communications directly with tutors are not stored or tracked by Future Doc.
• Technical Data: IP address, browser type, device information, website usage data, login activity, data collected via Google Analytics and Meta Pixel.
• Billing Information: While we do not directly store your full billing information, our payment provider, Kajabi (using Stripe Payments) or Wise for those making bank transfers, will collect and process this information when you make a payment. Please refer to their privacy policies for details.

3. How We Collect Your Personal Data

We collect your personal data in the following ways:

• Directly from you: When you register for our programme, complete application or onboarding forms, update your Student Hub account, provide feedback, or communicate with us.
• Automatically: When you use our website and platform, we collect technical data through cookies and analytics tools (Google Analytics and Meta Pixel).
• During sessions: Group sessions and Admissions calls are recorded on Zoom.
• From your activity on our platform: We track your progress and engagement with programme content.

4. How We Use Your Personal Data

We use your personal data for the following purposes and based on the following legal bases:

• Account Management: To create and manage your account and provide you with access to our services (Legal basis: Contract).
• Communication about the Programme: To send you essential information, updates, and announcements related to the Future Doc programme via email (Legal basis: Contract).
• Customer Support: To provide you with support and respond to your inquiries. You consent to us contacting you via email and phone for support purposes when you complete our application form or book a call (Legal basis: Consent).
• Adding to Group WhatsApp Chats: To add you to relevant group WhatsApp chats for programme-related communication (Legal basis: Consent).
• Marketing Purposes: To send you marketing and promotional emails about our services (Legal basis: Consent).
• Providing Support and Guidance: To use your educational background to provide you with accurate support and guidance in your university applications (Legal basis: Contract).
• Assessing Programme Suitability: To use your educational background to assess if our programmes are suitable for your needs (Legal basis: Consent).
• Providing Feedback: To use your progress data to provide you with feedback on your performance within the programme (Legal basis: Contract).
• Personalizing Learning: To use your progress data to tailor your learning experience and provide relevant resources (Legal basis: Contract).
• Measuring Programme Effectiveness: To analyse programme progress and engagement data to understand how our programme is performing and to improve it for future students (Legal basis: Legitimate Interests – our interest in continuously improving our services and maximizing student success).
• Intervening Where Appropriate: To use your progress data to identify students who may require additional support and to offer assistance (Legal basis: Contract).
• Ensuring Relevant Parties are Aware of Application Progress: To share your progress data with internal staff members involved in delivering the programme, including tutors, senior tutors, and the central team, to facilitate effective support (Legal basis: Contract).
• Safeguarding: To process communication data and session recordings for the safety and well-being of our students and staff (Legal basis: Legitimate Interests – our interest in ensuring a safe and supportive learning environment).
• Training: To review session recordings to ensure high-quality sessions are being delivered and to identify areas for improvement in our team’s skills (Legal basis: Legitimate Interests – our interest in maintaining and improving the quality of our services).
• Quality Assurance: To monitor session recordings and communication data to ensure the standard of our programme delivery and to inform the design of new sessions (Legal basis: Legitimate Interests – our interest in monitoring and improving the standard of our programme).
• Handling Complaints: To use communication data and session recordings to investigate and resolve complaints effectively and fairly (Legal basis: Legitimate Interests – our interest in addressing and resolving customer complaints appropriately).
• Website Function: To process technical data to ensure the proper functioning and security of our website (Legal basis: Legitimate Interests – our interest in providing a functional and secure online platform).
• Marketing (via Meta Pixel): To use technical data collected via Meta Pixel to track and retarget individuals with relevant advertisements about our services (Legal basis: Legitimate Interests – our interest in reaching potential customers with relevant information).

5. Sharing Your Personal Data

We may share your personal data with the following categories of recipients for the purposes described above:

• Internal Staff: Our employees, tutors, and contractors who need access to your information to deliver the programme and provide support.
• Third-Party Service Providers:
  • Kajabi (Stripe Payments): For processing payments. Please refer to their privacy policies.
  • Wise: For processing payments. Please refer to their privacy policies.
  • Google Analytics: For website analytics. Please refer to their privacy policy.
  • Meta Platforms, Inc. (Meta Pixel): For marketing and advertising purposes. Please refer to their privacy policy.
  • Zoom and Google Drive: For storing session recordings. Please refer to their privacy policies.
  • Other service providers who assist us in delivering our services (e.g., CRM systems, communication platforms). We will ensure appropriate safeguards are in place with these providers.

We will never sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the United Kingdom and the European Economic Area (EEA) by our third-party service providers. We will ensure that appropriate safeguards, such as Standard Contractual Clauses approved by the UK or European Commission, are in place to protect your personal data in accordance with applicable data protection laws.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account data and programme progress data will be retained for as long as you are an active student and for a reasonable period thereafter for administrative purposes and to handle any potential queries.
• Emails to the central Future Doc team will be stored in Outlook for a period of no more than 2 years.
• Central session recordings will be stored in Zoom or Google Drive for no longer than 12 months for safeguarding, training, and quality purposes.
• Technical data collected via cookies will be retained in accordance with our Cookie Policy.
• Billing information is retained by our payment provider according to their policies.

We may retain data for longer periods if required by law or for legitimate business purposes (such as in the event of a dispute).

8. Your Rights

Under data protection laws, you have certain rights regarding your personal data, including:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure: You can ask us to delete your personal data in certain circumstances.
• The right to restrict processing: You can ask us to limit the processing of your personal data in certain circumstances.
• The right to data portability: You can ask us to transfer your personal data to another organisation in a structured, commonly used, and machine-readable format.
• The right to object to processing: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at the details provided in Section 11.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect technical data and improve your browsing experience. We use Google Analytics for website analytics and Meta Pixel for marketing purposes. For more information about the cookies we use, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, or if you would like to exercise your data protection rights, please contact us at:

Email: accounts@future-doc.com Address: Outstanding Courses Ltd, 124 City Road, London, EC1V 2NX

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and, where appropriate, by sending you an email. The “Last updated” date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically.