Terms and Conditions

Terms and Conditions

Last updated: September 2026

These Terms and Conditions apply to all services provided by Outstanding Courses Ltd (“Future Doc,” “we,” “us,” or “our”) and to all clients and users of our programmes and resources (“you” or “your”).

1. Copyright and Acceptable Use

• 1.1. All content on our website and within our programmes—including video modules, documents, templates, Pod sessions, and recordings—is protected by copyright and owned or licensed by Future Doc.
• 1.2. You may not share, reproduce, redistribute, or repurpose any content provided by Future Doc without our express written permission.
• 1.3. You may not use Future Doc’s name, branding, or logos without prior written consent.
• 1.4. Account credentials and platform login information must not be shared with any third party.
• 1.5. Recordings of virtual sessions are for your personal educational use within the programme only and may not be downloaded, distributed, or shared externally.
• 1.6. You agree not to upload, distribute, or publish through Future Doc platforms or associated channels (including student portals and WhatsApp groups) any content that is libellous, defamatory, abusive, obscene, or unlawful.
• 1.7. No content provided by Future Doc may be ingested, processed, or transformed by artificial intelligence or machine learning models without express written permission.
• 1.8. Future Doc reserves the right to immediately revoke platform access without a refund if misuse of materials or a breach of these terms is discovered.

2. Indemnity and Limitation of Liability

• 2.1. While we provide comprehensive strategic support, Future Doc does not guarantee specific outcomes, such as admission to higher education institutions or training contracts. Guidance is educational in nature.
• 2.2. You retain sole responsibility for your academic performance, test completion, and university application submission.
• 2.3. Future Doc shall not be liable for any indirect or consequential losses, including loss of income, opportunity, or application fees.
• 2.4. Our total aggregate liability for any claim arising under these terms is limited to the total amount paid by you to Future Doc in the six (6) months preceding the claim.
• 2.5. We hold no responsibility for the availability, terms, or changes made by third-party tools or platforms (e.g., Medify, external booking systems).

3. User Data, Confidentiality, and Safeguarding

• 3.1. Personal data is handled securely in compliance with UK GDPR and data protection legislation.
• 3.2. We do not sell or trade user data to third parties.
• 3.3. Anonymised performance data may be utilised for internal research and service improvement.
• 3.4. Marketing communications can be opted out of at any time via the link in our emails.
• 3.5. To maintain safeguarding standards, communication channels (including WhatsApp cohorts, virtual session tools, and portal messaging) are monitored and retained by authorised personnel.

4. Payments, Subscriptions, Cancellations, and Refunds

• 4.1. All payments must be made in advance of service delivery unless an explicit written agreement is issued by the Accounts Team (Accounts@future-doc.com).
• 4.2. Payments are processed via electronic card transactions or approved bank transfer.
• 4.3. Statutory Cooling-Off & Enhanced Guarantee: You have a statutory 14-day cooling-off period from the date of purchase. If you expressly request or access portal resources, attend Pod meetings, or conduct 1-1 sessions within this 14-day window, a proportional fee will be deducted for services consumed if you exercise your statutory cancellation rights. This statutory right operates alongside our voluntary 30-Day Money-Back Guarantee (Guarantee B) detailed in Section 11.
• 4.4. Outside of statutory rights and eligible Guarantee claims, fees are non-refundable.
• 4.5. Refunds or credits are not granted for non-attendance or unbooked session allocations.
• 4.6. Enrolment may be paused once per application cycle by providing at least 5 business days’ written notice to Accounts@future-doc.com.
• 4.7. During an approved pause, platform access, Pod meeting attendance, and 1-1 coaching bookings are temporarily suspended.
• 4.8. Program transfers to subsequent application cycles require written approval from the Accounts Team and are not guaranteed.
• 4.9. 1-on-1 Coaching Allocations: Gold Standard students receive a dedicated total bank of 25 hours of 1-1 coaching across their application cycle. For Fundamental Programme students or standalone add-on packages, 1-1 coaching bookings are capped at 5 hours per calendar month unless top-up blocks are purchased or approved in writing by Accounts.
• 4.10. Virtual Pod schedules may occasionally require adjustment. Short-notice changes will be rescheduled as promptly as possible.
• 4.11. Default & Overdue Payments: If an instalment or retainer payment becomes overdue, Future Doc reserves the right to immediately suspend student portal access, Pod attendance, and 1-1 coaching bookings until the balance is cleared. Repeated default may result in permanent removal from the programme.
• 4.12. Subscription Renewal Notifications (DMCC Regime): For ongoing, auto-renewing monthly plans (including the Fundamental Programme), Future Doc will send a digital pre-renewal notice 3 to 5 days prior to each recurring charge. This notification will specify the exact billing date, charge amount, and direct cancellation instructions.
• 4.13. Frictionless Subscription Exit: You may cancel an auto-renewing monthly subscription at any time via your account portal dashboard or by emailing Accounts@future-doc.com at least 5 business days prior to your billing date without incurring retention fees or mandatory sales calls.

5. Website and Platform Functionality

• 5.1. Website and student portal content is subject to continuous refinement and modification without prior notice.
• 5.2. Course modules and materials are updated periodically to align with changing admissions guidelines.
• 5.3. You agree not to attempt unauthorised access, introduce malicious code, or tamper with the student portal or CRM infrastructure.
• 5.4. Future Doc reserves the right to suspend digital platform access for scheduled maintenance or upgrades briefly.
• 5.5. Future Doc is not liable for service interruptions caused by local internet outages, platform failures, or user hardware issues.

6. Virtual Sessions and Pod Privacy

• 6.1. Pod cohort meetings and 1-1 coaching sessions are conducted virtually.
• 6.2. Students must join sessions from a quiet environment with cameras enabled to ensure active participation.
• 6.3. Recording & Cohort Confidentiality: Virtual sessions are recorded for safeguarding and quality assurance. Bi-weekly Pod cohort session recordings are strictly confidential to members of that specific assigned Pod and authorised Future Doc staff; they are not published to general student pools.
• 6.4. Feedback submissions may be requested periodically to monitor coaching quality and track progress.

7. Non-Solicitation

• 7.1. You agree not to solicit, hire, or engage in private coaching agreements with any employee, tutor, or contractor introduced to you by Future Doc for a period of 12 months following your last session.
• 7.2. Breach of this restriction will incur a penalty charge equal to the full fees Future Doc would have charged for equivalent services over that 12-month timeframe.

8. Force Majeure

• 8.1. Future Doc is not liable for delayed or unfulfilled performance resulting from events beyond reasonable control, including severe acts of God, governmental restrictions, power grid failures, or global telecom outages.

9. Variation of Terms

• 9.1. We reserve the right to update these Terms and Conditions. Updates become effective immediately upon posting to the official website. Material changes affecting active subscriptions will be communicated via email.
• 9.2. Continued portal use or session attendance following updated terms constitutes acceptance.

10. Complaints Policy

• 10.1. Complaints regarding services, tutors, or platform functionality should be directed immediately to Accounts@future-doc.com.
• 10.2. Complaints are investigated promptly, with formal findings provided within 14 business days of receipt.
• 10.3. Timely submission of ongoing session feedback is considered during evaluations. Failure to report issues in a reasonable timeframe may impact investigation outcomes.
• 10.4. Validated complaints will be addressed primarily through service rectification. Refund considerations remain at the sole discretion of Future Doc in rare instances where service correction cannot be fulfilled.
• 10.5. In the case where a customer is not happy with the outcome of a complaint procedure, we invite them to raise a dispute via their payment provider, who will mediate and provide a quick solution. 

11. Guarantees

• 11.1. Guarantee A: “Go Again Guarantee” (Free Second Year): Gold Standard Programme students who follow program directives but fail to secure an offer for medicine or dentistry at a British university are eligible for a second year of membership at no additional charge.
• 11.2. To qualify for Guarantee A, reasonable effort is defined as: maintaining 70%+ attendance at scheduled Pod meetings, actively participating in assigned bi-weekly work, and meeting regularly with 1-1 coaches.
• 11.3. Guarantee A applies exclusively to Gold Standard students enrolled for a minimum of 9 active months.
• 11.4. The Guarantee A free extension includes access to standard program portal resources and 12 allocated 1-1 coaching hours across the second cycle (excluding third-party tool fees).
• 11.5. Guarantee A does not apply if a student fails to meet standard conditional academic criteria (e.g., A-Level or degree target grades) set by their chosen universities.
• 11.6. Guarantee A covers the immediate subsequent academic cycle and cannot be deferred without written consent.
• 11.7. Guarantee B: Enhanced 30-Day Money-Back Offer: Any student on an eligible core programme who finds the service unsatisfactory within 30 days (720 hours) of initial purchase may request a refund, minus administrative and third-party tool setup costs (capped at £150 total).
• 11.8. Guarantee B applies across standard enrolments unless explicitly noted as withdrawn during late-season intake calls close to final application deadlines.
• 11.9. If a student invokes Guarantee B, Future Doc may offer to address service issues. Accepting a secondary service adjustment extends the Guarantee B window by an additional 30 days.
• 11.10. Guarantee B is voided if a student utilises more than 3 hours of 1-1 coaching within their first 30 days of enrolment.
• 11.11. Guarantee C: “Go Again” Discount (Interview-Only Gold Standard): Students purchasing late-season Interview-Only Gold Standard packages who are unsuccessful in their application cycle receive a 50% discount on six months of the monthly Gold Standard programme in the subsequent cycle, provided they have completed at least three months of interview support, attended at least one university interview, and utilized their 1-1 session allocation.

12. Governing Law and Jurisdiction

• 12.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
• 12.2. Legal disputes fall under the exclusive jurisdiction of the courts of England and Wales.

13. Entire Agreement and Severability

• 13.1. These Terms constitute the complete agreement between you and Outstanding Courses Ltd, superseding prior oral or written representations.
• 13.2. If any individual clause is declared invalid or unenforceable by a court, the remaining clauses continue in full legal force and effect.